Please read carefully before contacting our support team.
What currency do you charge?
What payment methods do you accept?
We accept most major credit cards and paypal.
Will I have to pay taxes & duties on international orders?
Customers are responsible for Taxes & Duties.
Upon delivery, if you do not pay the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any questions regarding International shipping charges you're unsure about.
What size am I?
Please visit our size guide, or contact us at email@example.com with any queries you have.
My bikini doesn’t fit, what do I do?
We offer exchanges for store credit within 10 days of receiving order on all unworn items excluding sales & sale items. Store credit will be issued upon return of the order & inspection.
When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase.
- Average delivery time for domestic orders is 1-5 business days.
- Average delivery time for international orders is 1-5 business days (excluding clearance)
We ship Monday - Friday, with the exception of USA holidays on California Pacific Time.
What if I received the wrong item?
If you received the incorrect item, please let our customer service team know by contacting firstname.lastname@example.org . Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible.
In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
What if I put in the wrong address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that we will be able to change it. We ship orders quickly.
What if I received a damaged item?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.
What if my package was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.
Do you ship internationally?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated. We offer a Flat Rate for international orders.
I didn't receive my tracking #, where do I get mine?
Please send us an email with your Name & Order # and this request to email@example.com
How can I track my order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update.
Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
What if my order is lost, stolen, or damaged?
If you have added insurance to your order using 'Route' at the checkout and your order has been lost stolen or damaged, please file a claim at https://claims.route.com?claims=1 , enter your email and order number & Route will help you with your claim & solve within 3-5 business days, international's orders will take up to 10-20 days.
We are not responsible for lost, damaged, or stolen packages unless ROUTE is purchased during checkout.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.