Yes, we ship worldwide. If you have any questions related to shipping, please email us at email@example.com and we can provide further information or a shipping estimate. For full details on our shipping policy, please click here.
Depending on the shipping method selected, you may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.
For us to process your order without delays it is important to provide complete and accurate shipping information. In the event you provided an incomplete/ incorrect shipping address please contact us immediately and we‘ll quickly work to get your order updated. Please know it is the customer’s responsibility to provide a reliable shipping address. If the UPS tracking conﬁrms that an order was delivered to the given address, we are unable to re-ship your custom item(s) if it has been lost as a result of an incomplete / incorrect address.
All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery time frame depends on the shipping method selected at checkout. All applicable orders are delivered for free using an expedited Ground Shipping service unless an upgraded method is chosen at checkout. For full details on our shipping policy and timeframes, please click here.
Your item will be dispatched within 2 business days. As soon as your order is dispatched, we will send you a shipping confirmation email that includes your order tracking number. Please use that number to track your package until it reaches your door. If you require further information about your delivery, please email us at firstname.lastname@example.org and we will assist you further.
Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. The payment of all duties and fees associated with international shipping are the responsibility of the buyer.
Yes, you can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. All returns are bound by our Returns Policy. To make a return, please follow our process here.
All applicable orders are delivered for free using an expedited Ground Shipping service unless an upgraded method is chosen at checkout. Depending on your item it can take 3-14 business days for your order to be dispatched and delivered.
If your package is labeled "delivered" by the carrier but it appears to be lost or stolen, please reach out to us and we will endeavor to reach a fair solution. Once the package is delivered, we assume no responsibility for the package. As such, we will assess each missing order on a case-by-case basis.
Cold hand wash in mild soap to remove chlorine or salt from garment. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Drip dry in shade. Do not leave rolled up wet. Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or mark garments – avoid contact and rinse immediately. Avoid contact with rough surfaces to prevent pulls in fabric.
Our quality assurance team exacts extensive quality control measures. However, in the case of receiving damaged goods, please reach out to us within 7 days if you discover any damage to the pieces you receive. Reach out to us at email@example.com and one of our friendly staff will guide you through the return process.
We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts here.
Please visit our Contact page for full details. Or simply email us at firstname.lastname@example.org and we will respond to your enquiry as soon as possible.
We accept payment via PayPal, Visa and Mastercard credit or debit cards and Amex.